:root{--primary:#315acb;--ink:#25354b;--muted:#59697e;--line:#dfe5ee;--bg:#f5f7fb;--surface:#fff;--soft:#edf2ff;--control:#cad3e0;--focus:#8ba9ee;--pending:#91510b;--pending-bg:#fff0d9;--done:#206748;--done-bg:#e6f5ed;--urgent:#a12f38;--urgent-bg:#ffedf0;--waiting:#3154a6;--waiting-bg:#ecf1ff;--returning:#70439a;--returning-bg:#f2ebfa;--history:#eef1f6}
*{box-sizing:border-box}html{scrollbar-color:#a9b6c9 var(--bg);scrollbar-gutter:stable}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.6 "Noto Sans CJK SC","Microsoft YaHei",system-ui,sans-serif;font-variant-numeric:tabular-nums}::selection{background:#d8e3ff;color:var(--ink)}[hidden]{display:none!important}button,input,select,textarea{font:inherit;color:inherit;caret-color:var(--primary)}button{cursor:pointer;min-height:44px;border:1px solid var(--control);border-radius:8px;background:var(--surface);padding:9px 14px;transition:background .15s ease-out,border-color .15s ease-out}button:hover{background:#eef3ff;border-color:#9db1de}button:active{background:#e1eaff}button:disabled{cursor:wait;opacity:.55}button.primary{background:var(--primary);border-color:var(--primary);color:#fff}button.primary:hover{background:#254ba8}button.quiet{background:transparent;border-color:transparent;padding-left:0;color:var(--muted)}input,select,textarea{min-height:44px;border:1px solid var(--control);border-radius:8px;background:#fff;padding:9px 11px;max-width:100%;min-width:0}input::placeholder,textarea::placeholder{color:#65748a;opacity:1}textarea{resize:vertical}a,button,input,select,textarea,summary{outline-offset:3px}a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible,[tabindex]:focus-visible{outline:3px solid var(--focus)}svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex:none}h1,h2,h3,p{margin:0}h1{font-size:26px;line-height:1.4;letter-spacing:-.02em}h2{font-size:17px}h3{font-size:15px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}.skip-link{position:fixed;top:-70px;left:20px;background:#fff;color:var(--primary);padding:12px;z-index:50}.skip-link:focus{top:10px}.board-shell{max-width:1480px;padding:30px 28px 28px;margin:auto}.board-header{display:flex;justify-content:space-between;align-items:center;gap:20px}.board-header p{margin-top:6px;color:var(--muted)}.refresh-button,.detail-top button{display:inline-flex;gap:7px;align-items:center;justify-content:center}.board-meta{display:flex;gap:14px;justify-content:space-between;flex-wrap:wrap;margin:18px 0;color:var(--muted);font-size:13px}.notice{padding:12px 14px;margin-bottom:16px;background:var(--pending-bg);color:var(--pending);border-radius:8px;overflow-wrap:anywhere}.notice.error{background:var(--urgent-bg);color:var(--urgent)}.workspace{display:grid;grid-template-columns:minmax(0,1fr);gap:24px;align-items:start}.workspace:has(.detail-pane:not([hidden])){grid-template-columns:minmax(420px,1.1fr) minmax(370px,1fr)}.list-pane,.detail-pane{background:#fff;border:1px solid var(--line);border-radius:12px;min-width:0}.scope-tabs{display:flex;gap:4px;padding:10px 14px 0;border-bottom:1px solid var(--line)}.scope-tabs button{border:0;border-bottom:3px solid transparent;border-radius:0;min-height:48px;background:transparent;color:var(--muted);padding:9px 16px}.scope-tabs button:hover{background:#f2f5fa}.scope-tabs button[aria-pressed=true]{color:#244ba8;border-bottom-color:var(--primary);background:var(--soft);font-weight:600}.scope-tabs span{display:inline-block;margin-left:5px;font-size:13px}.filters{display:flex;gap:10px;padding:18px 20px 14px}.search-field{display:flex;gap:8px;flex:1;min-width:0}.search-field input{flex:1;width:0;background:#f8fafc}.status-field{width:170px}.status-field select{width:100%}.list-caption{display:flex;align-items:baseline;justify-content:space-between;gap:12px;padding:3px 20px 13px}.list-caption h2{font-size:14px;font-weight:600}.list-caption>span{color:var(--muted);font-size:13px}.parcel-list{border-top:1px solid var(--line)}.parcel-row{padding:18px 20px;border-bottom:1px solid var(--line);position:relative}.parcel-row:last-child{border-bottom:0}.parcel-row.selected{background:#f5f8ff}.parcel-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.parcel-identity{min-width:0}.shop-name{font-weight:600;font-size:14px;margin-bottom:3px;overflow-wrap:anywhere}.waybill-button{font-size:17px;line-height:1.45;letter-spacing:.02em;font-weight:650;padding:0;min-height:30px;border:0;background:transparent;color:var(--primary);word-break:break-all;text-align:left}.waybill-button:hover{background:transparent;text-decoration:underline;text-underline-offset:4px}.tag{display:inline-block;flex:none;border-radius:5px;padding:3px 7px;font-size:12px;background:var(--history);color:var(--muted);max-width:45%;text-align:center;overflow-wrap:anywhere}.tag.pending{background:var(--pending-bg);color:var(--pending)}.tag.done{background:var(--done-bg);color:var(--done)}.tag.urgent{background:var(--urgent-bg);color:var(--urgent)}.tag.waiting{background:var(--waiting-bg);color:var(--waiting)}.tag.returning{background:var(--returning-bg);color:var(--returning)}.parcel-facts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin:14px 0 0}.parcel-facts div{min-width:0}.parcel-facts dt,.detail-facts dt{font-size:12px;color:var(--muted);margin-bottom:3px}.parcel-facts dd,.detail-facts dd{margin:0;overflow-wrap:anywhere;font-size:13px}.fact-sub{display:block;color:var(--muted);font-size:12px;margin-top:2px}.reply-preview{color:var(--muted);font-size:13px;line-height:1.65;overflow-wrap:anywhere;margin-top:12px;padding-top:10px;border-top:1px dashed var(--line)}.reply-preview span{color:var(--ink)}.row-bottom{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:10px;font-size:12px;color:var(--muted)}.text-button{border:0;background:transparent;padding:3px 0;color:var(--primary);min-height:34px;font-size:13px}.text-button:hover{background:transparent;text-decoration:underline;text-underline-offset:3px}.list-footer{text-align:center;padding:12px 20px}.list-footer p{font-size:12px;color:var(--muted)}.empty-state{padding:42px 24px;text-align:center;color:var(--muted)}.empty-state strong{display:block;color:var(--ink);font-size:16px;margin-bottom:8px}.loading-lines{padding:24px 20px;display:grid;gap:16px}.loading-lines span{display:block;background:#edf1f7;height:18px;border-radius:5px}.loading-lines span:nth-child(2){width:78%}.loading-lines span:nth-child(3){width:58%}.detail-pane{position:sticky;top:20px;padding:0 22px 24px;max-height:calc(100dvh - 40px);overflow:auto;scrollbar-width:thin}.detail-top{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 0;border-bottom:1px solid var(--line);margin-bottom:20px}.detail-heading{margin-bottom:20px}.detail-heading h2{font-size:24px;letter-spacing:.02em;word-break:break-all;margin:3px 0 8px}.detail-heading .tag{max-width:100%}.detail-heading .detail-updated{color:var(--muted);font-size:12px;margin-top:8px}.detail-facts{display:grid;grid-template-columns:1fr 1fr;gap:16px 20px;margin:18px 0 22px}.detail-facts dd{font-size:14px}.detail-facts dt{font-size:13px}.detail-notice{color:var(--muted);font-size:13px;padding:12px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin-bottom:22px}.timeline{list-style:none;padding:0;margin:14px 0 0}.timeline li{padding:0 0 20px 19px;position:relative;border-left:1px solid var(--line);margin-left:4px}.timeline li:last-child{border-left-color:transparent;padding-bottom:0}.timeline li:before{content:"";position:absolute;left:-4px;top:7px;width:7px;height:7px;border-radius:50%;background:#8b9ebd}.timeline-title{font-weight:600;font-size:14px}.timeline time{display:block;color:var(--muted);font-size:12px;margin:3px 0 6px}.timeline-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.timeline-source{color:var(--muted);font-size:12px;margin-top:6px}.record-section{border-top:1px solid var(--line);margin-top:24px;padding-top:21px}.form-help{font-size:12px;color:var(--muted);margin:6px 0 14px}.record-section form{display:grid;gap:14px}.record-section label{display:grid;gap:6px;font-size:13px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.form-row label{min-width:0}.record-section input,.record-section select,.record-section textarea{width:100%;font-size:14px}.record-section .form-help{margin:0}.form-actions{display:flex;flex-wrap:wrap;gap:10px}.form-feedback{font-size:13px;padding:10px 12px;border-radius:8px;background:var(--waiting-bg);color:var(--waiting)}.form-feedback.error{background:var(--urgent-bg);color:var(--urgent)}.board-footer{color:var(--muted);font-size:12px;margin-top:22px;text-align:center}.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;border-radius:8px;padding:11px 18px;max-width:calc(100% - 28px);z-index:30;font-size:13px;box-shadow:0 5px 22px #17253f26}
@media(min-width:1101px){.workspace:has(.detail-pane:not([hidden])) .parcel-facts{grid-template-columns:1fr 1fr}}
@media(max-width:1100px){.workspace:has(.detail-pane:not([hidden])){grid-template-columns:1fr}.board-shell.detail-open .list-pane{display:none}.detail-pane{position:static;max-height:none}.board-shell.detail-open .board-header,.board-shell.detail-open .board-meta{display:none}.board-shell.detail-open{padding-top:12px}.detail-top{margin-top:0}.board-shell.detail-open .board-footer{margin-bottom:10px}}
@media(max-width:600px){html{scrollbar-gutter:auto}.board-shell{padding:20px 14px 24px}.board-header{gap:12px}h1{font-size:24px}.board-header p{font-size:13px}.refresh-button{padding:9px 12px}.board-meta{display:grid;gap:4px;margin:14px 0}.scope-tabs{padding:8px 8px 0;gap:0}.scope-tabs button{flex:1;white-space:nowrap;padding:9px 7px}.filters{padding:14px 14px 12px;display:grid;gap:10px}.status-field{width:100%}.status-field select{background:#fff}.list-caption{padding:0 14px 12px}.parcel-row{padding:17px 14px}.parcel-heading{gap:10px}.waybill-button{font-size:17px}.parcel-facts{grid-template-columns:1fr 1fr;gap:12px 16px}.parcel-facts dt{font-size:12px}.parcel-facts dd{font-size:13px}.row-bottom{align-items:flex-start}.row-bottom>span{padding-top:7px}.detail-pane{padding:0 16px 24px}.detail-top{padding:12px 0}.detail-heading h2{font-size:24px}.detail-facts{gap:16px 12px}.form-row{grid-template-columns:1fr}.record-section input[type=datetime-local]{min-width:0;max-width:100%}.board-shell.detail-open{padding:0 0 20px}.board-shell.detail-open .detail-pane{border:0;border-radius:0}.board-shell.detail-open .board-footer{padding:0 16px}.board-footer{text-align:left;line-height:1.7}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{transition:none!important;animation:none!important;scroll-behavior:auto!important}}
.followup-overview{margin:0 0 22px;padding:17px 0 18px;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}
.followup-overview h2{font-size:17px;margin-bottom:7px}
.followup-overview>p{max-width:75ch;overflow-wrap:anywhere}
.followup-categories{display:flex;flex-wrap:wrap;gap:8px;margin:13px 0 10px}
.followup-categories button{padding:7px 11px;min-height:40px;font-size:13px;text-align:left}
.followup-categories button span{font-weight:600;margin-left:5px}
.followup-categories button[aria-pressed=true]{background:var(--soft);color:#244ba8;border-color:#9db1de}
.overview-help{font-size:13px;color:var(--muted)}
.parcel-facts{grid-template-columns:repeat(3,minmax(0,1fr))}
.reconciliation-note{margin-top:12px;font-size:14px;line-height:1.7;max-width:75ch;overflow-wrap:anywhere}
.incident-note{font-size:13px;margin-top:7px;color:var(--urgent);overflow-wrap:anywhere}
.reply-preview{display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden}
.analysis-detail{padding:0 0 18px;border-bottom:1px solid var(--line)}
.analysis-detail h3{margin-bottom:7px}
.analysis-detail p,.analysis-detail li{font-size:14px;line-height:1.7;overflow-wrap:anywhere}
.analysis-detail .missing-title{margin-top:10px;color:var(--muted);font-size:13px}
.analysis-detail ul{margin:5px 0 0;padding-left:20px}
.reply-evidence{margin:0 0 18px}
.reply-evidence h3{font-size:13px;color:var(--muted);margin-bottom:6px}
.reply-evidence p{font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere}
.detail-top{flex-wrap:wrap}
@media(max-width:1100px){.board-shell.detail-open .followup-overview{display:none}}
@media(max-width:600px){.parcel-facts{grid-template-columns:1fr 1fr}.followup-overview{margin-bottom:16px;padding:14px 0}.followup-categories{gap:7px}.followup-categories button{font-size:13px;padding:7px 9px}.detail-top{gap:8px}.detail-top button{font-size:13px;padding:8px 9px}}